Counterspeech
What is counterspeech?
At the Dangerous Speech Project, we define counterspeech as any direct response to hateful or harmful speech that seeks to undermine it.
How does it work?
Just as dangerous speech can teach people to hate and fear others, counterspeech can influence them favorably, either by actually changing their beliefs or by persuading them not to publicly share their hateful or harmful thoughts. Either way, this can improve group discourse.
There has surely been some counterspeech ever since humans learned to talk. But the practice seems to have expanded dramatically online. Just as the internet has exposed people to far more hatred, disinformation, and dangerous speech from more sources, it has also provided far more opportunities to respond. Around the world, tens of thousands of people have spontaneously taken on this task: they respond regularly and directly to what they consider hateful or harmful content online.
We call them “counterspeakers.”
In our research, we have found many counterspeakers who have persisted at it daily or weekly, for years. Some do it alone, while others work in large groups, following their own codes of conduct. Group members also encourage each other to keep at it, an important practice as their efforts are generally unpaid, repetitive, and emotionally draining. Some groups have kept going consistently for more than seven years. Counterspeech can have a positive effect on discourse in several ways. It can convince people to stop posting harmful speech, by changing their beliefs or only their behavior. (The latter is possible since people can come to fear criticism or social sanction for publicly expressing a belief, even if they still hold it.)
Discourse may also improve without any change in the views or online expression of people posting hatred. Instead, counterspeakers can succeed by influencing the “audience” – the people who read their comments. That audience often greatly outnumbers the original posters and counterspeakers, and often many of them agree with the counterspeakers, but most of them don’t post. Counterspeech can encourage a silent audience to chime in and even become regular counterspeakers, thus gradually shifting discourse toward the views expressed in counterspeech, even if no beliefs change. Audience views can also change, of course, in response to counterspeech.
Does it work?
To answer this vital question we must ask: what does it mean for counterspeech to work? must it change someone’s mind or only their behavior? And whose mind or behavior – the person to whom it responds, or someone else? Most counterspeakers we have interviewed say they need not influence the former; their efforts work, in their view, if they positively affect some of the (much larger) audience – the people watching or listening to exchanges of hateful speech and counterspeech.
Scholars have searched for this effect and there is evidence of it. A growing body of research indicates that civil counterspeech can encourage members of the audience to respond in kind.
Our work on counterspeech
At the Dangerous Speech Project, we search for effective ways to diminish dangerous speech and hate speech that don’t bring about other harms. One such response might be counterspeech, and it’s vital to study its effects, especially as censorship and takedown proliferate as methods of regulating online speech. Unlike those responses, counterspeech doesn’t rely on removing speech, and it can be practiced by almost anyone.
Our key publications include:
Further Reading
March 11,2024
Online debate shouldn’t be outsourced to AI, even though there’s excited buzz about this prospect, and several university teams are building AI tools to respond to digital hatred.
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February 29,2024
Join us on Wednesday, April 24th, at 3 p.m. at Rutgers University – Camden as Executive Director Susan Benesch discusses “Dangerous Speech and What We Can Do About It.”
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February 22,2024
Stefanie Ullmann and Marcus Tomalin of CRASSH are releasing their book, “Counterspeech: Multidisciplinary Perspectives on Countering Dangerous Speech”, which features collaborative work from Joshua Garland and our Director of Research Cathy Buerger.
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January 17,2024
As the U.S. election approaches, there is a growing possibility of intergroup violence along with an increase in dangerous and hateful speech. How can we best respond as peacebuilders? In this hour-long workshop hosted by Peace Through Action USA, Director of Research Cathy Buerger will discuss one possible response to online hatred – counterspeech.
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January 03,2024
Director of Research Cathy Buerger and Professor Joshua Garland discuss the importance of research collaborations like their project on AI and counterspeech.
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January 03,2024
The Dangerous Speech Project has written a Toolkit on Using Counterspeech to Tackle Online Hate Speech in collaboration with the Future of Free Speech project, as a resource for learning effective counterspeech strategies.
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January 03,2024
Trump‘s recent xenophobic rhetoric is more brazen and explicit. What can be done about it?
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December 22,2023
Dangerous speech flourished in 2023. Director of Research Cathy Buerger offers steps for combatting its spread in the new year.
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December 06,2023
The Israel-Hamas war has spawned hateful, violent and even genocidal comments. Executive Director Susan Benesch offers suggestions for Christian leaders to recognize and undermine it.
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November 20,2023
In response to Elon Musk’s recent endorsement of antisemitic dangerous speech, major companies are enacting their own counterspeech strategy: pulling their advertising dollars from X.
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November 14,2023
Even as it has wiped out people with terrible speed and cruelty, the Hamas-Israel war has also dried up moderate public discourse about Jews, Palestinians, and the war itself, more quickly and widely than any other conflict in our lifetimes.
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September 26,2022
People who do counterspeech almost universally want to reach audiences, not the people spreading harmful speech. Drawing on over 50 interviews with counterspeakers, this paper reports on four primary theories of change as counterspeakers describe them, and discusses the implications of this for researchers.
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June 16,2021
Every day, internet users encounter hateful and dangerous speech online, and some of them choose to respond directly in order to refute or undermine it. We call this counterspeech. Only a few studies have attempted to measure the effectiveness of counterspeech directly, and as far as we know, this is the first review of relevant literature.
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December 14,2020
#jagärhär – “I am here” – is a Sweden-based group of thousands of volunteers working collectively to counter online hatred. This is first qualitative study of the group – how it works, why people join and stay engaged, and how its members try to shift thinking and discourse norms among the general public.
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July 29,2019
When people cannot verify or refute rumors, and cannot access alternative narratives or trustworthy counterspeech, there is an increased likelihood that these rumors will become Dangerous Speech. Therefore, if governments are serious about addressing rumors that could inspire violence, they must resist the urge to shut down the internet.
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June 18,2019
Should you respond directly to hatred online? And if so, how should you do it? These are just a few of the questions that staff at the Dangerous Speech Project (DSP) discussed with an audience at RightsCon last week. DSP staff were joined by Logan Smith, creator of @YesYoureRacist.
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January 06,2019
The DSP is proud to have hosted the First International Counterspeakers’ Workshop, a meeting of people who respond to hateful or harmful speech online – to trade ideas, war stories, and best practices. The event, held in late November in Berlin, drew 15 people from around the world who ‘counterspeak’ online in a wide variety of ways.
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October 13,2017
Influential leaders should not speak dangerously, of course – and it can be equally important for them to denounce the…
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October 03,2017
A collaboration of #ICANHELP, iCanHelpline.org, the Dangerous Speech Project, HeartMob, and Project HEAR, this comic distills counterspeech tips into an accessible graphic that is great for students.
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September 01,2017
A study of conversations on Twitter found that some arguments between strangers led to favorable change in discourse and even in attitudes. The authors propose that such exchanges can be usefully distinguished according to whether individuals or groups take part on each side, since the opportunity for a constructive exchange of views seems to vary accordingly.
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August 17,2017
In Charlottesville, Americans watched barriers to Dangerous Speech go down in broad daylight, in the middle of a city, as extremists waved swastikas and chanted hateful slogans. Some people are taking matters into their own hands, reaching out to masses of others to identify and punish marchers in the ‘Unite the Right’ rally, but online shaming often goes too far, reaching into a person’s offline life to inflict punishment
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August 15,2017
In this essay, Susan Benesch points out that content ‘takedown’ by Internet companies is not the only solution to harmful speech online. She highlights projects organized by civil society – not governments or platforms – to diminish harmful speech and support its targets. It was published by the Berkman Klein Center for Internet & Society in a collection of essays on harmful speech online.
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March 29,2017
This guide offers strategies and tools to prevent dangerous speech from influencing audiences, drawing from a range of disciplines—from political…
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October 14,2016
This guide offers recommendations for those who wish to engage in counterspeech online, based on the findings of our two year study of hateful speech and counterspeech on Twitter.
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October 14,2016
This report from our two year study of hateful speech and counterspeech on Twitter reviews existing literature on counterspeech, examines cases of counterspeech through the vector in which it was delivered, and develops a taxonomy of counterspeech strategies.
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July 22,2016
In this short report, the Media Diversity Institute offers advice on how to respond to hate speech on Twitter. Tips include: don’t be abusive, build a narrative, and think about your objectives.
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June 09,2015
This UNESCO report provides an overview of hate speech online and studies methods that have been used to counter and…
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January 15,2015
Susan Benesch reviews efforts to counter hateful speech online in the Berkman Center for Internet and Society’s report Internet Monitor…
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December 05,2014
This informative Prezi was created by the artist Willow Brugh during a talk Susan Benesch gave called “Troll Wrastling for Beginners” at Harvard’s Berkman Klein Center for Internet and Society.
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May 31,2014
This Muslim Advocates report presents examples of the many kinds of anti-Muslim hatred found on the Internet.
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March 25,2014
In this video, Dangerous Speech Project director Susan Benesch discusses methods of countering Dangerous Speech in online social spaces and research that has been conducted to test those methods.
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February 12,2014
US Holocaust Memorial Museum, February 11, 2014
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